Shipping policy

Shipping Policy

Last Updated: 2 July 2026

At BloomCrate, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Delivery Area

BloomCrate currently delivers only within the Republic of South Africa.

Currently, we do not offer international shipping. Should this change in the future, this policy will be updated accordingly.

2. Order Processing

Once your order has been placed and payment has been successfully received, we will begin processing your order.

Orders are generally processed within 1–3 business days.

Orders are not processed or dispatched on:

• Saturdays
• Sundays
• South African Public Holidays

During busy periods such as holidays, promotional events, or sales, processing times may be slightly longer.

3. Shipping Time

After your order has been dispatched, estimated delivery times are generally:

Location	Estimated Delivery Time
Major Cities	2–5 Business Days
Regional Areas	3–7 Business Days
Remote Areas	5–10 Business Days

These delivery times are estimates only and may vary depending on courier services and circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated during checkout and will be displayed before payment is completed.

From time to time, BloomCrate may offer free shipping promotions. Any such promotions will be subject to specific terms and conditions.

5. Order Confirmation

After placing your order, you will receive an email confirming that your order has been received.

Once your order has been packed and dispatched, you will receive a second email confirming shipment.

Where available, tracking information will be included.

6. Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

You can use this tracking number to monitor the progress of your delivery through the courier's tracking system.

If you experience any issues with tracking your parcel, please contact us at:

mike.bloomcrate@gmail.com

7. Delivery Delays

While BloomCrate makes every effort to deliver your order within the estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions
• Load shedding
• Public holidays
• Courier delays
• Industrial action or strikes
• Natural disasters
• High order volumes
• Road closures
• Other unforeseen events

BloomCrate cannot be held responsible for delays caused by third-party courier companies.

8. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and contact details provided during checkout are accurate.

BloomCrate will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If your order has not yet been dispatched, please contact us immediately should you need to update your delivery details.

9. Failed Deliveries

If a courier is unable to deliver your parcel due to:

• An incorrect delivery address;
• The recipient being unavailable after multiple delivery attempts; or
• Failure to collect the parcel where collection is required,

additional shipping charges may apply before the parcel can be re-dispatched.

10. Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with, please notify BloomCrate within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the parcel and product.

If a parcel is lost during transit, BloomCrate will work with the courier company to investigate the matter.

Where appropriate, we may offer:

• A replacement product (subject to stock availability); or
• A refund in accordance with our Refund & Return Policy.

11. Risk and Ownership

Ownership of the products transfers to you once full payment has been received.

Risk in the products passes to you upon successful delivery to the delivery address provided during checkout.

12. Returns

If you wish to return an item, please refer to our Refund & Return Policy.

Products should not be returned without first obtaining approval from BloomCrate.

Unauthorized returns may not be accepted.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

BloomCrate

📧 Email: mike.bloomcrate@gmail.com