Terms of service

 

Terms of Service

Last Updated: 2 July 2026

1. Introduction

Welcome to BloomCrate.

These Terms of Service ("Terms") govern your access to and use of the BloomCrate website, products, and services. By accessing our website or purchasing products from us, you agree to be bound by these Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

BloomCrate is committed to providing a safe, secure, and enjoyable online shopping experience while complying with all applicable laws of the Republic of South Africa.

2. Definitions

For the purposes of these Terms:

• "BloomCrate", "we", "our", or "us" refers to BloomCrate, the owner and operator of this website.
• "Customer", "you", or "your" refers to any person who accesses this website or purchases products from BloomCrate.
• "Website" means the BloomCrate online store and all associated webpages.
• "Products" means any goods offered for sale through our website.
• "Services" refers to all features, products, content, customer support, and services provided through the Website.
• "Order" means a request submitted by a customer to purchase one or more products from BloomCrate.
• "Business Day" means any day excluding Saturdays, Sundays, and South African public holidays.

3. Acceptance of these Terms

By using this Website, creating an account, placing an order, or otherwise interacting with BloomCrate, you confirm that you have read, understood, and agree to these Terms.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

BloomCrate reserves the right to amend or update these Terms at any time. Any changes will become effective once published on this Website. Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.

4. Eligibility to Use the Website

To place an order through BloomCrate, you must:

• Be at least 18 years of age or have the permission and supervision of a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement under South African law.
• Provide accurate, complete, and current personal information when requested.
• Use the Website only for lawful purposes.

You agree not to:

• Provide false or misleading information.
• Impersonate another person or business.
• Attempt to gain unauthorized access to any part of the Website.
• Use automated software, bots, scripts, or scraping tools to access or collect information from the Website without our written permission.
• Use the Website in any way that could damage, disable, overload, or impair its operation.

BloomCrate reserves the right to suspend or terminate access to the Website if these Terms are violated.

5. Products and Services

BloomCrate strives to ensure that all product descriptions, specifications, pricing, photographs, and other information displayed on the Website are accurate and up to date.

However:

• Product colors may vary depending on your monitor or mobile device settings.
• Product packaging may differ slightly from photographs.
• Measurements and dimensions may contain minor variations.
• Availability of products is subject to stock on hand.

We reserve the right to:

• Modify or discontinue products without prior notice.
• Limit the quantities of products available for purchase.
• Correct any pricing or description errors.
• Refuse or cancel orders where an obvious pricing, stock, or technical error has occurred.

Nothing on this Website constitutes a legally binding offer. Your order constitutes an offer to purchase, which becomes binding only once BloomCrate has accepted the order and confirmed it by email.

Where a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably possible and offer either:

• A full refund;
• A suitable replacement (where available); or
• Store credit, if agreed by you.

6. Pricing and Payment

All prices displayed on the BloomCrate website are listed in South African Rand (ZAR) and are subject to change without prior notice.

We make every reasonable effort to ensure that product pricing and information displayed on our website are accurate. However, should an obvious pricing error, technical error, or incorrect product information occur, BloomCrate reserves the right to correct such errors and, where necessary, cancel affected orders before dispatch. Should this occur after payment has been received, the customer will be notified and offered a full refund.

Payment must be received in full before an order is processed and dispatched.

BloomCrate accepts payment through the secure payment methods made available during the checkout process. Payment processing is handled by trusted third-party payment providers, and BloomCrate does not store your full payment card details.

By placing an order, you confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate and complete.
• Sufficient funds are available to complete the transaction.

Should payment be declined or reversed for any reason, BloomCrate reserves the right to cancel the order until payment has been successfully received.

7. Orders and Acceptance

Placing an order through the BloomCrate website constitutes an offer to purchase the selected products.

Receipt of an automated order confirmation email does not constitute acceptance of your order. Acceptance occurs only once your order has been reviewed, payment has been successfully processed, and BloomCrate confirms that your order has been accepted for fulfilment.

BloomCrate reserves the right to decline or cancel any order, including but not limited to the following circumstances:

• Products are unavailable.
• Payment cannot be verified.
• Incorrect pricing or product information has been displayed.
• Fraudulent or suspicious activity is suspected.
• An error occurred during the ordering process.
• Delivery to the supplied address is not possible.

If an order is cancelled after payment has been received, the customer will receive a full refund using the original payment method.

Customers are responsible for ensuring that all order details, delivery addresses, contact information, and product selections are accurate before completing checkout.

Requests to cancel or amend an order after it has been confirmed cannot be guaranteed, particularly once the order has entered the packing or shipping process.

8. Shipping and Delivery

BloomCrate currently delivers only within the Republic of South Africa.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays, unless otherwise stated.

Estimated delivery times are provided for guidance only and may vary depending on your location, courier services, weather conditions, public holidays, or other factors beyond our reasonable control.

While every effort is made to ensure prompt delivery, BloomCrate cannot guarantee delivery on a specific date or time.

Customers are responsible for providing an accurate and complete delivery address.

BloomCrate will not be responsible for delays or additional delivery costs resulting from:

• Incorrect or incomplete delivery information.
• Failed delivery attempts.
• Customer unavailability.
• Events beyond our reasonable control, including strikes, natural disasters, severe weather, or courier delays.

Risk in the products passes to the customer once the order has been delivered to the address provided during checkout.

Ownership of the products transfers only after full payment has been received.

Further information regarding delivery times and shipping fees can be found in our Shipping Policy.

9. Returns and Refunds

Customer satisfaction is important to BloomCrate.

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms of Service.

Customers may request a return within the applicable return period, provided the product meets the eligibility requirements outlined in our Refund & Return Policy.

Returned products must generally:

• Be unused and in their original condition.
• Include all original packaging, accessories, and tags.
• Be accompanied by proof of purchase.

BloomCrate reserves the right to inspect returned products before approving any refund or replacement.

Refunds will be processed using the original payment method where applicable.

Where products are defective, damaged, or incorrect upon delivery, BloomCrate will work with the customer to provide an appropriate remedy in accordance with applicable South African consumer protection legislation.

Nothing contained in these Terms limits any rights afforded to consumers under the Consumer Protection Act, 2008.

10. Promotions, Discounts and Gift Vouchers

From time to time, BloomCrate may offer promotional discounts, voucher codes, giveaways, or special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Only one promotional code may be used per order.
• Promotions may not be combined unless expressly permitted.
• Promotional discounts apply only during the advertised promotional period.
• Promotions apply while stocks last.
• Promotional codes remain the property of BloomCrate and may be withdrawn or cancelled at any time where misuse or fraud is suspected.

BloomCrate reserves the right to cancel any order where a promotional code has been used incorrectly, fraudulently, or contrary to the published promotional terms.

Gift vouchers, where offered, are redeemable only through the BloomCrate website and cannot be exchanged for cash except where required by South African law.

11. Gift Cards

If BloomCrate offers digital or physical gift cards, the following terms apply:

• Gift cards may only be redeemed through the BloomCrate website.
• Gift cards cannot be exchanged for cash, except where required by applicable South African law.
• Gift cards are non-refundable and cannot be returned once purchased.
• Lost, stolen, damaged, or unauthorized use of gift cards is the responsibility of the customer. BloomCrate is not responsible for replacing lost or stolen gift cards.
• Gift cards may only be used until their available balance has been exhausted.
• BloomCrate reserves the right to refuse, cancel, or suspend any gift card where fraud, misuse, or unauthorized activity is suspected.

Where no gift cards are offered by BloomCrate, this section shall not apply.

12. Intellectual Property

All content displayed on the BloomCrate website is the exclusive property of BloomCrate or its licensors and is protected under applicable South African and international intellectual property laws.

This includes, but is not limited to:

• The BloomCrate name.
• Logos and branding.
• Product photographs.
• Product descriptions.
• Website design and layout.
• Graphics and artwork.
• Icons and illustrations.
• Videos.
• Text and written content.
• Marketing materials.
• Software and website functionality.

No part of the Website or its content may be copied, reproduced, republished, uploaded, downloaded, distributed, modified, sold, or used for commercial purposes without the prior written permission of BloomCrate.

Customers are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, lawful, and non-commercial shopping purposes.

Any unauthorized use of BloomCrate's intellectual property may result in legal action.

13. Customer Accounts

Customers may choose to create an account when shopping on the BloomCrate website.

You are responsible for:

• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Ensuring your account information remains accurate and up to date.
• All activities conducted through your account.

BloomCrate will never ask you for your password via email or telephone.

If you believe your account has been compromised or accessed without your permission, you should notify us immediately.

BloomCrate reserves the right to suspend or terminate any customer account where we reasonably believe:

• False information has been provided.
• Fraudulent activity has occurred.
• The account has been used unlawfully.
• These Terms of Service have been violated.

Termination of an account does not affect any outstanding orders or legal obligations existing before the account was closed.

14. Acceptable Use of the Website

Customers agree to use the BloomCrate website responsibly, lawfully, and respectfully.

You may not:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorized access to our systems or servers.
• Introduce viruses, malware, ransomware, spyware, or other malicious software.
• Attempt to interfere with the operation or security of the Website.
• Copy, scrape, harvest, or collect website content using automated software or bots.
• Use the Website to transmit spam, unsolicited advertising, or fraudulent communications.
• Impersonate another person or organization.
• Misrepresent your identity or payment information.
• Interfere with another customer's use of the Website.
• Use BloomCrate’s trademarks or branding without written permission.

BloomCrate reserves the right to restrict, suspend, or permanently terminate access to the Website where these Terms have been breached.

Where unlawful activity is suspected, BloomCrate may cooperate with law enforcement authorities where required by law.

15. Privacy and Protection of Personal Information (POPIA)

BloomCrate values your privacy and is committed to protecting your personal information.

We collect, use, store, and process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

Information we may collect includes:

• Name and surname.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Payment information (processed securely through third-party payment providers).
• Order history.
• Device and browser information.
• Website usage information through cookies and analytics tools.

Your personal information is collected for purposes including:

• Processing and delivering your orders.
• Providing customer support.
• Communicating with you regarding your purchases.
• Improving our products and services.
• Preventing fraud and ensuring website security.
• Complying with legal obligations.

BloomCrate does not sell or rent your personal information to third parties.

Your information may be shared only with trusted service providers where necessary to:

• Process payments.
• Deliver orders.
• Operate the Website.
• Provide customer support.
• Comply with legal obligations.

By using the Website, you acknowledge that your information may be processed in accordance with our Privacy Policy.

Customers may request access to, correction of, or deletion of personal information were permitted by applicable law.

16. Third-Party Services

BloomCrate uses trusted third-party service providers to operate and improve our online store. These providers may include payment gateways, courier companies, website hosting services, analytics providers, marketing platforms, and Shopify.

By using our website, you acknowledge and agree that certain services are provided by third parties and are subject to their own terms, conditions, and privacy policies.

BloomCrate is powered by Shopify, which provides an e-commerce platform that enables us to sell our products online. While Shopify hosts our online store and provides the technical infrastructure, all products sold through this Website are offered directly by BloomCrate.

BloomCrate is solely responsible for:

• The products we sell.
• Customer service.
• Order fulfilment.
• Returns and refunds.
• Product warranties where applicable.

Shopify is not responsible for any disputes relating to purchases made from BloomCrate.

BloomCrate may also provide links to third-party websites for your convenience. These links do not imply our endorsement of those websites, products, or services.

We are not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites. Customers access these websites entirely at their own risk.

17. Disclaimer of Warranties

BloomCrate strives to ensure that our Website and Services operate reliably and that all information provided is accurate and up to date.

However, except where otherwise required by applicable South African law, the Website, Services, and all content are provided on an "as available" and "as is" basis.

While we make every reasonable effort to ensure uninterrupted access to our website, we cannot guarantee that:

• The Website will always be available.
• The Website will operate without interruption.
• The Website will always be free from technical errors.
• The Website will be free from viruses or harmful software.
• Product descriptions, pricing, or availability will always be completely error-free.

Nothing contained on this Website should be interpreted as professional advice.

Where a warranty is provided by a product manufacturer, that warranty remains subject to the manufacturer's own terms and conditions.

Nothing in this section excludes or limits any warranty or guarantee that cannot legally be excluded under the Consumer Protection Act, 2008, or any other applicable South African legislation.

18. Limitation of Liability

To the fullest extent permitted by South African law, BloomCrate, its owners, employees, representatives, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• Use of the Website.
• Inability to access the Website.
• Delays in delivery.
• Loss of profits or income.
• Loss of business opportunities.
• Loss of data.
• Website interruptions.
• Third-party service failures.
• Technical errors or software failures.

Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the specific product, giving rise to the claim, except where otherwise required by law.

BloomCrate shall not be liable for any delays or failure to fulfil our obligations where such delays result from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Fires.
• Load shedding or power failures.
• Internet outages.
• Courier delays.
• Labor strikes.
• Government restrictions.
• Pandemics or public emergencies.

Nothing contained in these Terms limits or excludes liability where such limitation would be unlawful under South African legislation.

19. Consumer Rights

BloomCrate fully supports and respects the rights afforded to consumers under the Consumer Protection Act, 2008 and all other applicable South African consumer legislation.

Nothing contained within these Terms of Service shall:

• Limit any statutory consumer rights.
• Exclude any legal warranties provided by law.
• Restrict your right to fair, honest, and transparent business practices.
• Prevent you from exercising any rights granted under South African legislation.

Where any provision of these Terms conflicts with mandatory provisions of South African law, the applicable law shall prevail.

Customers are encouraged to contact BloomCrate directly should any concerns arise regarding products or services so that we can work towards a fair and prompt resolution.

20. Indemnity

By using this Website, you agree to indemnify and hold harmless BloomCrate, its owners, employees, contractors, affiliates, suppliers, service providers, and representatives against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal costs) arising from:

• Your breach of these Terms of Service.
• Your misuse of the Website.
• Your violation of any applicable law.
• Your infringement of the rights of another person or organization.
• Any fraudulent or unlawful activity carried out using your account.

This indemnity applies only to the extent permitted by applicable South African law.

BloomCrate reserves the right to assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate fully in the defence of any such claim.

21. Severability

If any provision of these Terms of Service is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall, to the extent required, be deemed severed by these Terms without affecting the validity and enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect.

22. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from or relating to these Terms, the use of the BloomCrate Website, or the purchase of products from BloomCrate shall, where applicable, be subject to the jurisdiction of the courts of the Republic of South Africa.

Where required by law, customers retain all rights and remedies available to them under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, the Protection of Personal Information Act, 2013 (POPIA), and any other applicable South African legislation.

BloomCrate encourages customers to contact us directly before pursuing formal legal action so that we may attempt to resolve any concerns promptly and fairly.

23. Changes to these Terms of Service

BloomCrate reserves the right to amend, update, or replace these Terms of Service at any time to reflect changes in our business operations, legal requirements, products, services, or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

Where required by applicable law, customers will be notified of material changes by an appropriate method, which may include email notifications or notices published on our website.

Your continued use of the Website after updated Terms have been published constitutes your acceptance of the revised Terms.

If you do not agree with any updated Terms, you should discontinue using the Website and our Services.

24. Contact Information

If you have any questions regarding these Terms of Service, our products, or your rights as a customer, please contact us using the details below.

BloomCrate

Customer Support Email:
mike.bloomcrate@gmail.com

Website:
www.bloomcrate.co.za

We aim to respond to all customer enquiries as quickly as reasonably possible during normal business hours.

25. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on the BloomCrate Website, constitute the entire agreement between BloomCrate and the customer regarding the use of the Website and the purchase of products.

These Terms supersede any previous agreements, communications, understandings, or representations, whether written or verbal, relating to the same subject matter.

No waiver by BloomCrate of any breach of these Terms shall constitute a waiver of any subsequent breach.

Failure by BloomCrate to enforce any provision of these Terms shall not be interpreted as a waiver of our right to enforce that provision at a later date.

Customers may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of BloomCrate.

BloomCrate may assign or transfer its rights and obligations where reasonably necessary, provided that doing so does not reduce the rights afforded to customers under applicable South African law.